ISO 9001:2015 Certified
The Grama Panchayat has obtained the internationally recognized ISO 9001:2015 certification to ensure the quality of public service delivery. The Panchayat received this recognition as part of an initiative implemented through the Kerala Institute of Local Administration (KILA) aimed at making local self-government services more efficient and citizen-friendly.
Key Benefits of the Certification
- Improved and faster service delivery
- Accuracy and efficiency in file processing
- Timely response to applications
- Transparency and accountability in citizen services
- Faster access to information through a digital record management system
- Comprehensive citizen surveys